Refund policy

Returns for CS / ES Items

You may request a return for an eligible ordinary CS / ES item within 7 days after the item is delivered.

To be eligible, the item must remain in its original condition and must not have been used. Original packaging and accompanying materials should be kept as complete as reasonably possible.

For returns based on preference or another reason not caused by an error on our part, the customer is responsible for return shipping. The customer is also responsible for customs duties and cross-border charges arising from the return, except where applicable law requires otherwise.

HC and Collectible Pieces

HC and other collectible pieces are generally final sale because of their collectible character, limited availability or individual condition.

This does not exclude a claim where an item was damaged in transit, the wrong item was sent, the item was materially not as described, or mandatory consumer rights apply.

Damage, Wrong Items and Material Misdescription

If an item arrives damaged, is not the item ordered, or is materially not as described, please contact us as soon as reasonably possible. We recommend contacting us within 48 hours after delivery and providing clear photographs of the item, its inner packaging and the outer shipping carton.

We will review the circumstances and provide an appropriate solution. A replacement cannot be guaranteed in every case because some pieces are unique or available only in limited quantities.

Cancellations

You may request cancellation before shipment. Once an order has entered processing or fulfilment, cancellation is not guaranteed. After shipment, the applicable return terms apply.